For banks, insurers and NBFCs
In Pragya Prasun & Amar Jain v Union of India (2025 INSC 599, 30 April 2025) the Supreme Court held that digital access is part of the right to life and issued binding directions to RBI, SEBI, IRDAI, PFRDA, DoT and TRAI on accessible KYC and customer processes. SEBI's 2025 accessibility circular requires regulated entities to comply with RPwD ss.40, 42 and 46. For customers with intellectual and developmental disabilities, “accessible” means Easy Read.
Easy Read
Banks must give papers people can understand.
We make bank papers Easy Read.
Self-advocates check them.
The bank gets a certificate.
Compliance Starter Pack — 5 documents, English + Hindi
- Account opening / KYC — what we need from you and why
- Nominee — what it means and how to name one
- OTP, PIN and fraud — how to stay safe
- Consent notice (DPDP s.5) — what you are agreeing to
- How to complain, and the Ombudsman
Delivered as web page, tagged PDF, print A4 and audio; validated in session by the Manbhavan panel; validation certificate and record for your accessibility audit; Sahaj seal. Five weeks from purchase order. ₹1,20,000 + GST; validator pay shown as its own line.
“IT will handle it”
The directions require processes that customers with disabilities can actually use — not only code that passes a scanner. A validated Easy Read document is the auditable record that a customer with IDD could understand what they signed.